Re:AI not affecting job market much so far, New York Fed says
by jowea on Friday September 05, 2025 @11:10AM
(#45139488)
I guess they are made for the common case since a lot of people's first actions is to talk to someone and most cases are common. Since I usually have already gotten through the FAQ, I also rarely am helped by the AI CS.
The biggest issue with these systems is they are designed to handle the common case. But if I had a common case, I literally wouldn’t be having an issue!
Humans usually recognize it pretty quickly if you explain it to them, ‘AI’ usually just keeps steering you to the same box.
Though recently I did hit a system that immediately sent me to a human when I described the problem, which was refreshing!