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A comment on AI is predominantly replacing outsourced, offshore workers. Parent comment

Re:AI is predominantly replacing outsourced, offshore workers by nurumaik on Monday August 18, 2025 @12:04PM (#44942136)
I don't want AI customer support. I want open documentation so I can ask AI if I want or ask human support if it's not resolvable with available documentation

All my interactions with any AI support so far is repeatedly saying "call human" until it calls human

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Re:AI is predominantly replacing outsourced, offshore workers by aydyn on Monday August 18, 2025 @12:30PM (#44942478)
This is such a HN comment lol.

Customer support is when all the documentation already failed and you need a human.

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Re:AI is predominantly replacing outsourced, offshore workers by aldonius on Tuesday August 19, 2025 @07:36AM (#44950460)
I'll put in a good word for a chatbot hooked up to the documentation (e.g. at $dayjob we use Intercom Fin) acting as level 0.5 support.

At $dayjob our customers are nontechnical so they don't always know what to search for, so the LLM/RAG approach can be quite handy.

It answers about 2/3 of incoming questions, can escalate to the humans as needed, and scales great.

[ Parent | on HN ]