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A comment on AWS Restored My Account: The Human Who Made the Difference. Parent comment

Re:AWS Restored My Account: The Human Who Made the Difference by boogieknite on Thursday August 07, 2025 @12:30PM (#44826633)
much much much smaller scale but i accidentally signed up for some AWS certificate service i didnt understand or use and took a $700 bill on the chin

customer service was great and refunded my money without me blogging about it. we messaged back and forth about what i was trying to do and what i thought i was signing up for. i think it helped to have a long history of tiny aws instances because they mentioned reviewing my customer history

i want to hate amazon but they provided surprisingly pleasant and personable service to a small fry like me. that exchange alone probably cost amazon more money than ive spent in aws. won my probably misguided customer loyalty

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Re:AWS Restored My Account: The Human Who Made the Difference by qualeed on Thursday August 07, 2025 @12:45PM (#44826824)
Money is typically much easier to deal with than data or account restoration. With that said, it's nice to hear a good support story every now and then! People don't usually take the time to write a blog post (or comment, etc.) when they have a quick and productive conversation with a support agent, so all we end up hearing are horror stories.
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