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A comment on You know what: Microsoft became miserably incompetent in IT. Parent comment

Re:You know what: Microsoft became miserably incompetent in IT by ethbr1 on Thursday July 31, 2025 @06:07AM (#44744095)
I think you’re overestimating intentionality in bad outcomes.

It’s entirely possible for a whole organization to want a good outcome, but construct an org chart where bad outcomes are guaranteed by the misaligned and incomplete incentives for sub-divisions.

E.g. the IT support org that is only measured on total spend and time to ticket closure

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Re:You know what: Microsoft became miserably incompetent in IT by lcnPylGDnU4H9OF on Thursday July 31, 2025 @08:23AM (#44744910)
> It’s entirely possible for a whole organization to ... construct an org chart

You changed actors mid-sentence. The workers in the organization may want good outcomes but they are near-invariably separate from the people making decisions for the organization.

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Re:You know what: Microsoft became miserably incompetent in IT by ethbr1 on Thursday July 31, 2025 @10:39AM (#44746166)
No, I said it exactly as I meant it.

The organization (including the bulk of employees and executive leadership) may want a good outcome, but sub-divisions’ (aka the org chart) may have have their self-interests set to inevitably produce a bad outcome.

[ Parent | on HN ]