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A comment on You know what: Microsoft became miserably incompetent in IT. Parent comment

Re:You know what: Microsoft became miserably incompetent in IT by aucisson_masque on Thursday July 31, 2025 @03:20AM (#44743252)
If business are all about scale then you are not fixing one user problem but you are fixing the same problem experienced by thousands or millions of user.

There is no excuse for being lazy.

[ Parent | on HN ]
Re:You know what: Microsoft became miserably incompetent in IT by wat10000 on Friday August 01, 2025 @06:26AM (#44754970)
That’s the thing, sometimes a user’s problem requires a fix that’s specific for them. Their account gets into a bad state and needs to be unstuck. There’s no fixing that for millions of users, only fixing it for each user, millions of times.
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