This is an incident take place in Facebook, related to a leading Sri Lankan daily deals site named Anything.lk

This thread show's how they acted to the customer complains on facebook and they got screwed.

As one commenter mentioned in the above thread, This materiel could be used to show how care you should take on for your social media strategies.

Your title makes it sound like the company got screwed, when it seems it's the customer (you?) who was on the receiving end.

The he said/she said aside, the title and content are disingenuous at best.

Impossible to tell what is really going on in these sorts of posts where someone tries to escalate their anger at a company to posts on HN and probably other boards as well.

From what I just read, the company tried to make accommodations and was reasonable and polite and some of the people in the thread were being troublemakers.