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A comment on Why are banks still getting authentication so wrong?. Parent comment

Re:Why are banks still getting authentication so wrong? by matthewdgreen on Tuesday May 13, 2025 @07:01PM (#43978753)
The passcode to call your bank for basic customer service probably shouldn’t be the same passcode that lets people spend money on your account. Even TOTP is better than this.
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Re:Why are banks still getting authentication so wrong? by crazygringo on Tuesday May 13, 2025 @07:15PM (#43978903)
Why not?

Basic customer service lets you do things like transfer money too, so you need something just as secure as a PIN.

So why would you want two different security mechanisms? Either it's you or it's not.

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Re:Why are banks still getting authentication so wrong? by shawabawa3 on Tuesday May 13, 2025 @11:06PM (#43980323)
In the UK customer service absolutely cannot transfer money

The banking system is so backwards in the US it's actually insane, you've just got used to it

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