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A comment on Klarna changes its AI tune and again recruits humans for customer service. Parent comment

Re:Klarna changes its AI tune and again recruits humans for ... by ericmay on Sunday May 11, 2025 @08:48PM (#43958609)
Yes they do, because they don’t have a decrease in gross revenue, but instead a higher gross revenue and smaller margins. But that results in higher profit for the merchant so they go with it.
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Re:Klarna changes its AI tune and again recruits humans for ... by trollbridge on Monday May 12, 2025 @10:49PM (#43969283)
OK, merchants do not want a new expense that is 4% of gross revenue. Klarna’s TOS currently says a merchant can’t surcharge for it… but Visa, MC et al used to do that too.
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