We have kiosks at grocery stores etc where we can get renew documents and print new license tabs etc, you can also do most things online and receive your new documents in the mail.

You really only need to go there for driving tests (for teenagers or immigrants), completing private vehicle sales, and other odds and ends

What I always found interesting is going there and people arguing with the workers about not having proof of insurance or a clear title etc.

It's different in every state, but mostly it's an outdated stereotype that still sticks around even though it's not really indicative of reality. Most states let you do almost everything online, and when you do have to go in you can usually schedule an appointment and not wait in line at all.

Lol. I went the NY DMV a month ago to exchange my out of state license. Even with an appointment, a preapproved application completed online, and all the correct paperwork I had to wait 2 hours.

My experiences with the CA DMV were similar. Only in IL have I had quick, easy visits to the DMV

I had an ok time with the NY DMV. I think it just depends on when you go. If less people would go when it was busy, I guess the reputation would be better, haha!

Usually dependent on the area and their population density. I know people who would drive out to more rural areas just to get a quicker DMV experience.

The whole taking appointments but still making you wait kills me a little inside though. There's a world where these processes could be so seamless.

In the US we don’t have a single DMV, but rather 50 separate DMV’s with varying degrees of efficiency and online capabilities. But in my state most routine things no longer require a physical visit. Licensing is pretty tightly controlled because in the US the card serves as a primary source of identification in the absence of a national ID card.

Until recently you couldn’t do much online with the government in the US. In Nevada, you can do most of the routine stuff online now, too.

Because of the importance of driving in the US (right or wrong), drivers licenses are used as the primary identification document. It looks like there’s a similar use of the DL in the UK for buying tobacco.

In the US, you need to prove both residency and identity. To prove your identity in the US, many people don’t have passports, so they bring a tranche of documents to the DMV office. To prove residency, we typically bring utility bills, leases, etc. Usually people prefer to go in person so they don’t lose these documents and get feedback if they don’t have the right stuff.

It looks like in the UK, since driving licenses are administered nationally, you don’t have the same patchwork of 50 different organizations with different requirements and rules, and the process is much simpler.

I haven’t been to a DMV for 10 years. I can renew vehicle registration, renew my license, and so on online. When I bought a new car, the dealer handled all DMV stuff like getting plates.

I’m supposed to be due to get a new “enhanced” license that is good for air travel within the US, but I have a number of other documents (passport, global entry) that serve the same purpose so I avoid the DMV as much as possible.

In my state the DMV is probably worse than a checkup at the dentist, but not as bad as a weekend with the in-laws.

You hit uppon an important difference between the US and most of Europe/the UK. An system for tracking who your citizens are. In the Netherlands, where I live, the municipalities cooperate to keep track of all citizens, and their address (or lack thereof). This means that you never need to convince any beaurocrat that your identity exists. You might need to authenticate that you are indeed who you claim to be, but that is normally trivial (Show government photo id).

This simplifies the process massively.

The UK should not be included in here. There is no official national system for keeping track of citizens and municipalities barely cooperate. This means you have to keep proving your address for things like an opening a bank account.

This is due to a historical political issue and repeal of a national identification system, see also https://en.wikipedia.org/wiki/Identity_Cards_Act_2006.

If a person does not (and does not want to) drive, how do they identify themselves? Where I live, everyone gets a government issue ID card, and the ID number is the citizen's primary key. Our government is still largely paper-driven, but there's little you can't get done if you show up in person with your national ID.

Every state in the US has some form of non-driver ID. They call them different things - but they're still usually administered by the state's DMV, since that's the office that is equipped to deal with identification procedures anyways.

In the US we don't have a standard form of national ID.

Driving licences are also the primary form of ID in the UK (alongside passports, which are more expensive). People who can't (or don't) drive can still get a provisional licence, which only allows driving under the supervision of an appropriate adult but works exactly the same for ID purposes.

> MOTs (annual vehicle safety tests) happen at any local garage.

Oh, I think we should have that in Croatia, since I'm doing yearly car service at my dealership and than still need to take my car to our national inspection station to get the car certificate renewed. Not sure why can't they organize a system were certified car garages can also inspect the vehicle and notify the Center for Vehicles. Maybe that would allow for more cheating but it's not like inspection stations employees are currently immune to taking a small bribe to overlook minor issues during the inspection.

The incentives are very different - private garages would be very incentivized to find nothing wrong with your car and business would gravitate to those with the least checks. The government stations would not have that incentive (actually maybe incentivized the other way - to make up problems that can be waved away with money, depending on how corrupt things are there)

I'd have thought the private garages would also be incentivised to find problems - that they can then offer to fix for an additional fee.

As it is, I think most garages that offer MOTs in the UK are fair and honest, as the test is relatively strictly regulated, but I'm sure people do get ripped off.

The Netherlands has private garages do the yearly recertification inspection (APK here). There was a recent rise in 'remote inspections' where the garages had figured out tricks to avoid spot checks. This involved tricks like 'file the inspection very close before 17:00' or 'file the inspection result right before an actual true inspection' because apparently spot checks look at the last inspection.

They noticed the tricks as patterns, and are handling it. My point is, there is an incentive for private garages to do fraud here.

Remember US has no National ID card. America has 50 states, each state has its own ID and DMV.

Plenty of Americans move states, remember some of our states are reasonably small enough that you might commute to the same NYC job from any of 4 different states. I have a friend who sequentially moved NY->NJ->CT->NY in something like 6 years.

Also I forget why but when I moved WITHIN a state 10 years ago, it required a DMV trip. edit: apparently within NY moving COUNTIES at the time required DMV trip (insane)

Oh and the recent push for "Real ID" enhanced IDs requires a trip to DMV. I've avoided this and just been prepared to fly domestically with my passport.

Real ID requirements started 20 years ago, which I suppose is “recent” in government terms, but not really. In some states everyone has already had a Real ID compliant license for years. In others, notably California, they’ve been kicking the can down the road the entire time.

Well this year supposedly they are finally going to be required at airports so it’s really real :-)

I mean, they say they're going to start enforcing RealID 'requirements' this month, but given how often it's been delayed, and the current executive, I think it's fair to wait and see.

It was on SNL so it must be finally true?

https://www.youtube.com/watch?v=dsRaQ6a2s9U

Real ID hasn't been required at all. I still don't have one and I just got a new license last year.

OK have you watched the news at all lately?

https://www.tsa.gov/news/press/releases/2025/04/24/new-york-...

In my experience, the DMV (or whatever its called) likes to see you in person for license renewals every so often. Get a new photo, make sure you can see the eye chart.

I've always gone into the DMV when I purchased a vehicle from a private party. In California, it has taken me a couple visits; the first visit with the title and sale documentation, the second with the emissions test documentation that the seller was legally suppossed to provide at the time of the sale but practically, the buyer must provide to register the vehicle. Maybe you can do this by mail, but if you do it in person, you walk out with documents so you can legally drive the car. If you buy a car from a dealer, they take care of this paperwork for you, which used to mean having someone stand in line at the DMV and process a bunch of transactions, but now they can typically do it electronically.

If you move to another state, you need to get a new license and retitle and reregister your car; this usually happens in person, and most states have a requirement to do it in under a month. If your car has a loan, expect multiple trips to get it registered... the first trip will let you know what you need from the finance company; the second will bring that back and get registration; then when you eventually pay off the loan and get the title, you'll need to bring that in so you can get the title issued in your current state.

You usually don’t. Licenses can be renewed online until you reach a certain age in some states where you have to go in to take an eye test. Car dealers will handle registration. If you buy from a private party you have to go in.

In metropolitan areas that have make you get car inspections like Atlanta, you go to a third party where the price is regulated and they send the results in. You still can do everything on line

> I've always been confused about what Americans always seem to be doing at the DMV

Getting your car registered in your state of residence, renewing your driver's license, stuff like that. The exact details of the process can vary wildly from state to state, but no matter where you live, it's gonna be a waiting room in a drab government office.

Here in Wisconsin, I got a title for my car, and plates and tags all online. Never stepped foot in the DMV. This is incredibly high tech stuff by state government standards.

As a fellow Brit I’ve always been puzzled by this too.

The DVLA website and online processes are very good. Which is rare to say about a government IT system. I don’t think I’ve ever had any problems for a decade (or two?) dealing with everything driving-related fully online.

I expect since we just have one single system, and a smaller number of possible workflows/situations to cover, it’s easier to create a central online system. In the US, with 50 different variations perhaps it’s a harder problem to solve.