For instance, half of your fabrics are horizontally-striped, which I would consider both an immature look and stylistically unsound (with vertical stripes considered 'slimming'). I associate Lacoste with consumers who try to compensate for style sense with money - like the 'Rock and Republic' of polos. The Lacoste shirts cost $90 apiece, but even their "!" slim-fit line still are cut like squares. I don't think this is your crowd who cares about fit.
Consumers in the $100-200 polo range are used to higher quality items rather than striped/branded items - e.g. the Ralph Lauren Black line is in that range, and the whole line focuses on Italian cuts and fabrics with no visible branding.
If I were in your position, I would offer less fabrics and of higher quality with marketing to target more of the Tom Ford-wannabes. Something along the lines of "Fit Frames Quality." You could offer almost a luxury fabric menu in basic colors that really tells a story of the piece of cloth, helping people to become more viscerally attached with what they wear. With a current slogan of "Be Unique," I think you are skirting the fact that people willing to go through the rigmarole of customization, test shirts, then the custom manufacturing process are pursuing a display of flawlessness. The advertising fails to capture this desire for perfection - you are selling choice, when I think that you need to highlight the intersection of fit and quality.
Furthermore, monogramming is a must-have feature.
We source some of the highest quality cotton available. We use essentially the same quality that you might see on a Cuchinelli, Zegna or Kiton polo - which retail for $250 - $400 at Niemans or boutiques. We sell our polos, private label into some high end boutiques for $175 and $195 (retail)- using the same fabric we offer online. I agree, we need to do a much better job at marketing and branding though. And I really liked your comments about creating a visceral attachment to the garments. Stay tuned for that and please stay in touch with us! Are you in marketing?
On a bit of side note, I'm excited to be meeting Daymond John from Fubu and Shark Tank tomorrow!
Vastrm is intriguing, but prices do not seem to compelling. They seem right inline with custom dress shirts. Plus, with Polos I feel like there is more room for error, e.g. with stretch fabrics that hide imperfect sizes, unbuttoned collars that hide imperfect collar sizes, fairly limp collars that do not show details