The point is that Apple does not actually care about you on the basis of principles. It only cares about you to the extent that it serves its own financial interests.

This is important because Apple could one day decide that caring about you no longer serves its interests. This has already happened with user experience, where even the Settings app now has built-in ads pushing Apple's services. It has also happened with security, where Apple uses its robust security infrastructure to prioritize media company DRM over users' interests.

Do people expect a computer company to love them individually?

> Apple uses its robust security infrastructure to prioritize media company DRM over users' interests

You mean they follow the law so that they don't get sued into the ground?

> Do people expect a computer company to love them individually?

I expect corporations to be honest and sincere, and present the full argument for why they're doing what they're doing. I don't know if "people" in general expect this, but if they don't, then their expectations are too low.

I am quite sure there is no US law which says Apple must build out support for media company DRM. Linux doesn't support it and hasn't been declared illegal.

I personally expect them to sell me a product that does what it says on the box, and Apple does that for me.

Well, my expectations are significantly higher than yours, and I believe I'm right to have them.

Many people who believe they are right end up miserable and right.

I would suggest dispensing with meta-level arguments and engaging on the object level.

> I expect corporations to be honest and sincere

Mate, have I got bad news for you regarding literally the entirety of human commerce.

What kind of response is this? I'm aware that expectations don't often match reality. That is a reason to recommit to expectations, not to lower them.

It’s a reason to readjust your expectations and change your actions so you don’t keep slamming your foot with the door.

I’m a grown adult who can make my own decisions. If my phone no longer meets my needs, I’ll get a different one, or not use one at all.

I also care about other people, those who might not have the "choice" to do so. (I don't believe "choice" is a coherent concept in the first place.)