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A comment on Show HN: I Built a Customer Feedback Tool. Parent comment

Re:Show HN: I Built a Customer Feedback Tool by xRxphael on Sunday March 16, 2025 @12:35PM (#43380268)
That's not what my tool is for. A ticket system would be better for such cases. My tool is more for requesting features, such as “Please add PayPal as a payment method” or “Please implement website widgets, I need them urgently”.
[ Parent | on HN ]
Re:Show HN: I Built a Customer Feedback Tool by edoceo on Sunday March 16, 2025 @02:40PM (#43381135)
Customer/User is also not good at explaining those things either.

I've found the most success with collecting these requests internally, watching what bubbles up and then refining that into a solid use case - then present that to existing clients to vote/weight.

[ Parent | on HN ]