"... and that's why we did it!"

It smells like corporate communication training. "Affirm the customer. Express that you hear their concerns and empathize"

Does this actually work on anyone though. It just always feels so artificial that it's off putting.

Hyperbole and condescension is the mainstay of corporate-speak. Everything is "incredibly <rosy_adjective_for_subject_of_condescension>", "nothing more important than <thing_they_are_guilty_of_not_doing>" and "hearts go out to <people_suffering_due_to_their_actions>". Makes me want to puke.

The made the “difficult decision” to reduce headcount. It’s “not a reflection” on individual performer’s merits.