I have ICE and getting basic oil change must be week in advance even when I call, I never get “we can book you tomorrow”.
Heck gettin haircut in my area they have calendars blocked so you have to plan with a week in advance. Super annoying as I have a simple cut and most of time it can be done in 15mins. Ok washing down cut hair is useful so maybe 18mins.
But I get frustrated I cannot just walk in, hotels, restaurants, hairdressers.
At lest ordering food online is usually an hour so no need to wait a week
If I want to be more cost effective, I call my local repair shop and they usually have me sorted within the week.
AAA is exactly that business: call-out roadside assistance for flat/dead batteries, breakdowns, tows etc. They have 65 million members in North America. Response time varies greatly by day/time-of-day/your location/dispatching company, traffic but typically < 1.5-2h. https://mwg.aaa.com/ (And T-Mobile was even giving free AAA membership in 2024.)
Also look at this discussion on r/TeslaModelY "Do you still need AAA?" comparing reliability and response times: https://www.reddit.com/r/TeslaModelY/comments/17ju1z2/do_you...
Basic oil change is typically while-you-wait in non-peak hours; where on earth do you live? some 'services desert'? I've even gotten while-you-wait smog testing done within 45min out-the-door.
The local mechanic here can do it the same day, and they're next to a restaurant. Last time I did an oil change and tire rotation I just grabbed lunch while they worked on it.
The dealership for my car is perpetually booked though, and my experience reflects what you mentioned.
....where do you live where that's true??? I just checked with my local Volvo garage - I can get an appointment tomorrow. Checked with our local Volkswagen garage - I can get an appointment on Wednesday. And all the big name "express service" chains like Kwik-Fit or ATS will see you while you wait. That's literally their entire business model.
>>Heck gettin haircut in my area they have calendars blocked so you have to plan with a week in advance.
Again, where the hell do you live. I know my wife has to book a hairdresser because she usually spends 4 hours in there, but I have never in my life had to book a haircut, you pop over, wait 15 minutes max, maybe 20 if it's busy and you get a haircut.
I've come to think of cars, and maybe other big purchases, as you're purchasing a culture; the company that made it and will service it - it's why Toyota is so highly regarded. I own a 20yo Toyota Tacoma - and it's making more frequent shop visits now; and there are some good independent shops, but the Toyota guys really do a good job and over-communicate what's going on when they have your vehicle. You also have a person who handles you through the entire process - it's a great experience.
Tesla culture is the opposite - buy the care and go away please.
At least they understood that if you see clean cars around you when you drive, you're more likely to buy the brand later, and keep happy clients.
Thats a very shitty service, even cheapest noname garages give replacements
During the 4 years, it needed servicing (for actual faults, not for maintenance) 13 times.
4 of those times were "Car is dead" and it had to be towed.
To book service, you have to use the app. There's no phone number. You pick a date which is usually at least a week in advance, type in what's wrong, maybe attach a photo.
First, you'll get a reply in app's "chat" feature that your problem is actually normal, or it's somehow your fault, and it's not something they can fix.
After you've convinced them it's a real problem, your appointment comes around, and you take it into your service center, and wait about 30 minutes for someone to get around to seeing you. They repeat the previous message that it's your fault, or normal, etc. etc.
When they finally take it, there's zero feedback as to what's going on. In theory, you should get a loaner car while they repair, but they are usually "out".
3-14 days later, if you are lucky, your car is ready for pickup. No-one will be there to help you collect it, you just have to find it in the parking lot.
There's about a 50/50 chance of your problem being fixed, and 100% chance that they've added a couple of new ones. Your car will be filthy, inside and out, and need to be cleaned.
They also offer "mobile service" which is basically the same except they are rude to you in your driveway instead of at the service center.
Worst experience of any car. By far. Will never buy another one.