>Google is not named, but to my understanding the "one customer" refers to them. Their aggressive monetization strategies are neither effective nor work to retain what little users they have left. This money is also being spent on crap like executive bonuses and acquiring adtech firms, so no wonder people feel alienated.

What should they do instead? Their "Program" (ie. non-management) salaries alone are $200M+ per year. That's not something you can replace with a Patreon.