Unfortunately Onyx Boox have used sockpuppets and other dirty tricks on Reddit[0] and elsewhere to harass and deter users reporting broken screens. Their international partners have webpages explaining how it's "impossible" that e-ink screens can be damaged or broken without you dropping or sitting on them[1] And in general the company is hostile to anyone with damaged devices or issues of other sorts.

Although no-one is perfect, I really like Supernote and their way of developing as much as possible in the open[2]. The devices are really great to use[3]

[0] https://www.reddit.com/r/Onyx_Boox/comments/19czc16/a_genera...

[1] https://einktab.ca/dealing-with-a-broken-e-ink-screen-what-y...

[2] https://trello.com/b/l0COP24j/supernote-a5-x-a6-x-nomad-soft...

[3] https://taoofmac.com/space/blog/2025/01/18/2335