Unfortunately Onyx Boox have used sockpuppets and other dirty tricks on Reddit[0] and elsewhere to harass and deter users reporting broken screens. Their international partners have webpages explaining how it's "impossible" that e-ink screens can be damaged or broken without you dropping or sitting on them[1] And in general the company is hostile to anyone with damaged devices or issues of other sorts.

Although no-one is perfect, I really like Supernote and their way of developing as much as possible in the open[2]. The devices are really great to use[3]

[0] https://www.reddit.com/r/Onyx_Boox/comments/19czc16/a_genera...

[1] https://einktab.ca/dealing-with-a-broken-e-ink-screen-what-y...

[2] https://trello.com/b/l0COP24j/supernote-a5-x-a6-x-nomad-soft...

[3] https://taoofmac.com/space/blog/2025/01/18/2335

Throwing another vote out there for Supernote. Very responsive, particularly around handwriting - which feels flawless. Been a perfect device for me, but more limited than a Boox. That’s fine for my use-case, but still worth calling out.

Sounds like an easy thing to dispute through your credit card company.

Also check your card benefits. Mine has theft and damage coverage and I've used it to replace a phone I dropped.

She was really busy and left it too late to go to the card company by the time she had finished arguing with them.

What if they didn't buy it on a credit card? I think I've bought 6 or 7 things on a credit card my entire life. I don't like pointless debt.

If you're using a credit card for its benefits (like buyer protection, which I have several times over the years) and have the money to pay it off immediately, it's not pointless debt, but a net benefit to the purchaser.

> What if they didn't buy it on a credit card?

Then they have fewer options.