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A comment on IT Unemployment Rises to 5.7% as AI Hits Tech Jobs. Parent comment

Re:IT Unemployment Rises to 5.7% as AI Hits Tech Jobs by mjr00 on Tuesday February 11, 2025 @01:26PM (#43016300)
> Or actual tech support that's had its entire entry system stripped and replaced by an AI-guided walkthrough of predefined steps customers are required to take before they talk to a human.

How much tech support was still in the US though? Outside of small onshore teams, frontline tech support for the major players was already all in India/SEA. You could replace those people with AI, yes, but it wouldn't reflect in US unemployment stats.

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Re:IT Unemployment Rises to 5.7% as AI Hits Tech Jobs by Spooky23 on Tuesday February 11, 2025 @01:59PM (#43016766)
More than you might think. There are many scenarios where US nationals are the only ones that can touch data.

They are replacing second tier people with people overseas who interact with chatbots and a limited number of staff in the US. So one dude can access customer data, but he’s servicing a dozen agents.

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Re:IT Unemployment Rises to 5.7% as AI Hits Tech Jobs by bobthepanda on Tuesday February 11, 2025 @01:44PM (#43016565)
there are also internal IT teams at any corporation handling a decent amount of electronics for internal use. it's possible those are now getting thinned out with AI for the super mundane things like "my phone won't connect to the wi-fi."
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