That's really okay for the most non-clueless-user facing software. Inhouse worked like that since forever. Half-assed, barely working out of happy path, dangerous if you tick that box, but doing its job anyway. There's still a large margin to drop from, to make software that isn't "boxed/saas" but tailored to very specific needs. Many devs may have felt that moment, when some personal tool or a script worked just fine, but any attempt to turn it into "an app for a user" resulted in a complexity mess. Maybe the answer is not better software, but less software and more code doing the job.

I don't think it's a bad thing, if it will help real people rather than the usual bigcorp/unicorn critters.