This is how all the tech bro mass management of people systems work. Do away with any customer service, throw away randos impacted by any situations outside the norm because your system is large enough to keep the needed critical mass even without those people. Scale over nuanced edge cases to minimize cost/friction/complexity.

The future world will become more and more brittle/brutal for us randos because we are 100% disposable in the future tech bro libertarian dystopia. If any situation puts us outside their standard use cases and automated support systems ability to resolve issues we are purged from the system. And when all of society is manage by those types of systems you are hit.