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A comment on Ask HN: Is ChatGPT down?. Parent comment

Re:Ask HN: Is ChatGPT down? by wat10000 on Thursday December 26, 2024 @06:22PM (#42518651)
Isn’t that typical for basic retail services? You won’t get compensation for lost profit if the electricity goes out or your ISP quits routing your packets for a few hours. At least not with a standard service contract. You can negotiate something with real penalties if you’re big enough, but it won’t be cheap.
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Re:Ask HN: Is ChatGPT down? by crazygringo on Thursday December 26, 2024 @10:25PM (#42519705)
Yeah, I don't know anyone who assumes they'd be compensated for lost profit.

That would be something entirely different -- buying a form of insurance, basically, that would be expensive.

SLA's aren't meant to make your whole as a business, generally speaking. They're meant to incentivize the provider to take uptime really seriously, so that downtime eats some of their profit. Which means you can take their expected uptime estimates as a decent ballpark.

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