Re:FTC bans hidden junk fees in hotel, event ticket prices
by MathMonkeyMan on Friday December 20, 2024 @03:26AM
(#42469263)
"Please don't go! Bad things might happen!"
Better, in my opinion, is a clear and easy way to "uncancel" if you accidentally cancel. But even that can be abused: "Here's a button that looks like a confirmation, but actually it's a resubscribe button." It's just too tempting to make that "number of people who resubscribed after cancelling" number a target. You think you're reminding the customer of their mistake, but really you're just optimizing the dark pattern.
Better, in my opinion, is a clear and easy way to "uncancel" if you accidentally cancel. But even that can be abused: "Here's a button that looks like a confirmation, but actually it's a resubscribe button." It's just too tempting to make that "number of people who resubscribed after cancelling" number a target. You think you're reminding the customer of their mistake, but really you're just optimizing the dark pattern.