Re:FTC bans hidden junk fees in hotel, event ticket prices
by MathMonkeyMan on Friday December 20, 2024 @03:26AM
(#42469263)
"Please don't go! Bad things might happen!"
Better, in my opinion, is a clear and easy way to "uncancel" if you accidentally cancel. But even that can be abused: "Here's a button that looks like a confirmation, but actually it's a resubscribe button." It's just too tempting to make that "number of people who resubscribed after cancelling" number a target. You think you're reminding the customer of their mistake, but really you're just optimizing the dark pattern.
But require it to be practical to do online, with no delays and no requirement about when relative to renewals.