There’s a stigma/taboo attached to suicide, and that’s because suicide is kind of a show-stopper bug opened for modern society. And it does not want to admit the problem because it’s not capable of doing anything about it. Support phone numbers or “talk to someone” are there to defuse and keep the person living so they die of old age. Or if they do suicide successfully later on, the system washes its hands clean and avoids dealing with ingrained deep issues that cause suicides.