AI Hallucinations: Why Large Language Models Make Things Up (and How to Fix It)

Re:AI Hallucinations: Why Large Language Models Make Things ... by mdaniel on Thursday December 05, 2024 @11:47AM (#42329838)

Wow, that sounds great: just have every customer who interacts with your LLM come back to the site in 2 days to get the real answer to their question. How can I invest?

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Re:AI Hallucinations: Why Large Language Models Make Things ... by sdesol on Thursday December 05, 2024 @01:47PM (#42331181)

I've said before, but I'm not convinced LLM should be public facing. I know some companies have been burned by them and in my opinion, LLM should be about helping customer support people find answers faster.

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Re:AI Hallucinations: Why Large Language Models Make Things ... by mdp2021 on Thursday December 05, 2024 @02:05PM (#42331393)

> LLM should be about helping customer support people find answers faster

That would be as dangerous as any other function: you still need personnel verified as trustworthy in processing unreliable input.

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Re:AI Hallucinations: Why Large Language Models Make Things ... by sdesol on Thursday December 05, 2024 @03:22PM (#42332336)

Yes, that is the point. The customer service person would be most able to determine if what the LLM said makes sense or not. My point is, we are sold automation instead of a power tool.

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