News for hackers. Stuff that matters.

A comment on AI Hallucinations: Why Large Language Models Make Things Up (and How to Fix It). Parent comment

Re:AI Hallucinations: Why Large Language Models Make Things ... by mdp2021 on Thursday December 05, 2024 @02:05PM (#42331393)
> LLM should be about helping customer support people find answers faster

That would be as dangerous as any other function: you still need personnel verified as trustworthy in processing unreliable input.

[ Parent | on HN ]
Re:AI Hallucinations: Why Large Language Models Make Things ... by sdesol on Thursday December 05, 2024 @03:22PM (#42332336)
Yes, that is the point. The customer service person would be most able to determine if what the LLM said makes sense or not. My point is, we are sold automation instead of a power tool.
[ Parent | on HN ]