> a hellscape of a billion options and poor search functionality. To the extent I just need to ask a person the right link or tree search whenever I need to actually use it.
I did some development work for a customer a couple of years ago: I had to take screenshots and bookmaks to even have a chance of finding something a second time!
Once I got to the built-in code editor for the right script it was fine though, I had no trouble with their programming docs.
I don't envy developers who need to work on this, but IMO the best systems I have worked with have a very shallow tree and then a "human will work out the appropriate team to route to".