Help: Squarespace support is unresponsive in our urgent ticket (48 hours)

Posted by tarunmangukiya on Tuesday November 19, 2024 @12:13PM
from the self-post dept.

Our website has been down for more than 48 hours, and the Squarespace support team has not responded to critical support tickets. This has been a really frustrating experience.

Can anyone here please help us?

( 2 comments | 2 points | on HN )

Re:Help: Squarespace support is unresponsive in our urgent t... by denuoweb on Tuesday November 19, 2024 @12:21PM (#42185884)

You have control over your own DNS, Squarespace is only the platform. You need to log in and fix it!

[ Parent | on HN ]

Re:Help: Squarespace support is unresponsive in our urgent t... by solardev on Tuesday November 19, 2024 @12:20PM (#42185861)

What is your website? Is it hosted on a custom domain, and did that expire or break somehow?

There's not much we can do without your logins, but if I were you I'd check your DNS settings.

[ Parent | on HN ]