> The problem is that departments want to put the news in front of people, and people want interactivity.

Views exceed interactions by orders of magnitude.

But people don't bother looking on non-interactive platforms. This is a problem for outreach that aims to hit 100% of the public, ideally.

Interactions draw views. If someone asked the same question you had, and had it answered by the original poster, that's more valuable to you than a simple feed.

My experience with comments on announcements from public entities (like a police department) is that they are more toxic than informative.