Shopify Is Winning Salesforce Clients, Stoking E-Commerce Rivalry

Re:Shopify Is Winning Salesforce Clients, Stoking E-Commerce... by beAbU on Tuesday October 29, 2024 @11:42AM (#41985232)

Salesforce is not sold as a CRM though, and that's the problem. They position themselves as the do-everything-you-can-dream-of engine for your business' IT transformation. It's like it's rule 34 of the business word: If you can think of it, Salesforce has a checkbox on a powerpoint somewhere about it.

What this results in is that upper management sees all the features and capabilities in a flashy sales pitch, they close a deal with Salesforce (probably after some less-than-noble negotiation tactics deployed by SF salespeople), and then the mandate comes from the top: "We must implement Salesforce!" And all the tech people look awkwardly at each other not having the faintest fucking clue what that even means.

[ Parent | on HN ]

Re:Shopify Is Winning Salesforce Clients, Stoking E-Commerce... by ToucanLoucan on Tuesday October 29, 2024 @11:51AM (#41985407)

And this is just my experience but like: every single product I have ever used, from anything, that claims to be the "do anything!" solution, always, always, always is shit.

It seems to be a hard and fast rule of the universe that the more things your thing is designed to do, the worse it does all of those constituent things.

[ Parent | on HN ]

Re:Shopify Is Winning Salesforce Clients, Stoking E-Commerce... by DowagerDave on Tuesday October 29, 2024 @12:11PM (#41985748)

maybe a counter-example? Zoho doesn't have one product that does everything but does seem to have A product for everything. None of them are fantastic, but many are decent or good enough, and they are cheap. I've been pleasantly surprised with the experience, as I thought it would be similar to the GoDaddy or AWS perpetual dark-pattern upsell.

[ Parent | on HN ]