I built a website for a small nonprofit last year. They were using MailChimp for their newsletter and something else for lead management. Some board members insisted that since their companies used Salesforce this non-profit should too. They even donated the $20,000 to pay for it. The nonprofit has a lot of turnover - terrible leadership - and no one knows how to use it. Terrible decision for this organization even when "free". I spent some time trying to help them, but it's clearly a platform that you need to specialize in.

On another note, during the pandemic I built a vaccine signup website for a small hospital in Maine. It was really basic, but the amount of traffic it received and the sense of urgency we felt were overwhelming. Wild times.