I experienced the worst service of my life from Apple South Africa. My iPad USB cable frayed, and I was first told that it was not under warranty. Then I found it was, from the call centre who asked me to take it in to the nearest iStore. When I took it in, the salesperson refused to help until I made an appoinment. I phoned their local call centre which instructed him to help me, and the he still refused to help. I had to get the manager involved. Three weeks later -after they lost my serial number twice- I finally got a replacement cable.

You can't use the local App Store to buy games (since they haven't bothered to arrange for self-rating like other app stores). This is never mentioned by Apple South Africa in their marketing material.

My theory is that their overseas branches/distributors were set up for an older era, and they can't keep up with Apple's sudden rise.