News for hackers. Stuff that matters.
Re:The all-new Kindle family, including the first color Kindle by gizmo on Thursday October 17, 2024 @03:28AM (#41867255)
That's not a hack. Customer support just doesn't want to argue with people who are likely to get belligerent. You can get a lot of stuff for free just by throwing a tantrum, but is that really who you want to be?
Re:The all-new Kindle family, including the first color Kindle by n4r9 on Thursday October 17, 2024 @04:17AM (#41867493)
> Hacking might be characterized as ‘an appropriate application of ingenuity’.

http://www.catb.org/jargon/html/meaning-of-hack.html

It's not far off a hack. And not OP but personally I've got very few problems with getting one over on massive corporations like Amazon.

Re:The all-new Kindle family, including the first color Kindle by gizmo on Thursday October 17, 2024 @05:16AM (#41867796)
It's about as ingenious as littering to save yourself a 20 second walk to a trash can.
Re:The all-new Kindle family, including the first color Kindle by n4r9 on Thursday October 17, 2024 @08:35AM (#41869060)
I disagree. It's exploiting a weakness in customer service provision in order to work around built-in UX degradation. Not many people would think of it.
Re:The all-new Kindle family, including the first color Kindle by gizmo on Thursday October 17, 2024 @10:06AM (#41869812)
Our society can only exist because people don't push the boundaries of what is technical legal but still harmful to others. There are also many laws you can break without any risk of getting caught. It has to be that way because we can only invest a limited amount of our resources into enforcement of our laws. It's one big prisoner's dilemma where individuals gain by defecting but if too many people defect on the social contract the whole system falls apart.

Likewise, businesses lose money on people who habitually return things. People who behave reasonably subsidize the "ingenious" minority. Generous warranty and return policies can only exist when most people behave reasonably.

Re:The all-new Kindle family, including the first color Kindle by n4r9 on Thursday October 17, 2024 @10:21AM (#41869937)
> push the boundaries of what is technical legal but still harmful to others

This is actually a good description the behaviour of megacorps like Amazon. They are constantly looking for new ways to increase and consolidate market share, pushing or breaking the boundaries of anti-trust regulations, at the expense of the consumer.

I wouldn't advocate this sort of behaviour towards individuals or small businesses, only megacorps. Highly dubious that this would actually cause harm to the average person. If anything it would hasten the enshittification process, open the field up to competition, and be a net positive for society.

I am likely coming at this from an entirely different mindset to you. In my mind, the current economic structure implies that sufficiently large corporations are pitched in a battle against ordinary people.

Re:The all-new Kindle family, including the first color Kindle by eloisant on Thursday October 17, 2024 @09:13AM (#41869366)
It's not a weakness, it's Amazon's strategy to be generous in customer support to ensure loyal customers.
Re:The all-new Kindle family, including the first color Kindle by widowlark on Thursday October 17, 2024 @09:51AM (#41869668)
not so - they will fight you on the ad removal most of the time