News for hackers. Stuff that matters.

A comment on Tiered support is an anti-pattern (2013). Parent comment

Re:Tiered support is an anti-pattern (2013) by ahtihn on Saturday October 05, 2024 @03:57PM (#41752473)
Yes, you hire L1 support staff at scale. You don't hire product developers to handle the scale.
[ Parent | on HN ]
Re:Tiered support is an anti-pattern (2013) by HeatrayEnjoyer on Thursday October 10, 2024 @02:26PM (#41801737)
No one said to hire developers. Even L1 phone support would be a great improvement
[ Parent | on HN ]