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A comment on Tiered support is an anti-pattern (2013). Parent comment

Re:Tiered support is an anti-pattern (2013) by HeatrayEnjoyer on Saturday October 05, 2024 @08:21AM (#41749387)
If you're operating at scale you hire at scale. How do you suppose Target staffs their "at scale" brick and mortar stores?
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Re:Tiered support is an anti-pattern (2013) by ahtihn on Saturday October 05, 2024 @03:57PM (#41752473)
Yes, you hire L1 support staff at scale. You don't hire product developers to handle the scale.
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Re:Tiered support is an anti-pattern (2013) by HeatrayEnjoyer on Thursday October 10, 2024 @02:26PM (#41801737)
No one said to hire developers. Even L1 phone support would be a great improvement
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