People definitely would be open to real estate w/ software. Otherwise, by this logic, why do people use Zillow? Why don't they just drive to their local Relator office to ask about local listings? How could you trust an online algorithm to show homes instead of someone describing homes to your face?
We are seeing that the fraction of home buyers that sign with the first buyer the meet is declining - more opportunity for us!
Actually why not both? People check Zillow for a ballpark, or end up finding an actual place, and then book a tour through a local agent at Zillow (who might suggest other places too).
Your product seems like a replacement for Zillow, with a conversational touch. I can see a scope for its use, but not sure how it's a moat. The moat here is the database of homes and the local agents network that Zillow uses.
There are definitely workflow and process elements that can be automated. But if wealth management is any indication, there are a lot of people willing to pay a premium for having a person involved. Not sure why real estate would be different.
The wildcard in all this is the NAR court decision. If buyers have to pay for their own representation, that might make them shop around a little more.