i was not the original retail customer, it was a phone used by a small business that I had owned, the employees were not good about keeping track of stuff like that, they'd use their own personal deets to sign up for business things all the time.

my point was that there was not "official" procedure to verify, I told him the story, he believed me, and went in the back and reset the password or something. They have the capability if they want to. He was a manager I think, and I didn't get to him through the reservations queue, I just walked up to the counter to find out if this was the place I should go, and after I asked my question he took an interest and solved the problem for me.