And that's completely ignoring their issue with surges, as their robot car supply is inherently fixed - they either don't intend to handle surges, or intend to have low utilization of their fleet.
None of it makes sense to me.
The cost per vehicle could get to something like $50k in the long-term, labor costs could get to maybe 2 people per 10 vehicles and utilization would be substantially higher compared to personally-owned cars.
The vehicles are / will be designed to last for a long time, Dolgov used 400k miles in his napkin calculation.
They can charge more because the user experience is better, so not only lower cost per mile but also higher price.
Cost of developing the technology will become negligible with scale, it's a fixed cost.
They're not just competing with other taxi services, but with all types of road transport. It's a technology that has the potential to be used by most people on the planet, daily.
Regarding surges, there are multiple ways to deal with it, for example surge pricing (which would motivate people to use the service when utilization is low) or using free capacity for delivery.
Their unit costs are at least break-even in San Francisco, and this is with their 5th gen vehicle, 6th gen is supposed to be much cheaper.
They can already handle quite heavy rain and fog, the only thing missing is snow.