Would you like to work with a business that treats your time and problems this way?

The only thing I care about is are my problems solved for minimal effort and time invested on my part. Whether it's AI or human doing the solving, I don't care.

Bots are designed to waste your time and save the company time:

- either it has no authority and is simply restating publicly available information

- it has authority but only after pressuring it. In which case I have to spend time to find the right combination of things to get what I want

If I’m calling it’s because I have a special need that is unlikely to be resolved by a flow chart.