Re:Making emails better: the MixPanel for email
by alexatkeplar on Tuesday June 19, 2012 @05:25AM
(#4130922)
Is intercom.io legal? It requires publishers to send customer PII (email address) in a JavaScript to a third-party. It would be trivial for Intercom to join that PII to an ad network tracking cookie, for example. Seems like a huge no-no.
Re:Making emails better: the MixPanel for email
by suhail on Tuesday June 19, 2012 @05:57AM
(#4131006)
Completely legal - in California all you have to do is post a privacy policy on your page if you collect this information. Almost everyone is collecting this and it applies to everyone regardless of whether they are a 3rd party or not.
Though, by the looks of it, intercom.io may benefit from a privacy policy =)
http://customer.io
Good luck.