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A comment on Making emails better: the MixPanel for email.
Basically a call to action for more companies to tackle this .. and it looks like a bunch are. Exciting times for a big problem.
Here's another post on the topic:
http://blog.intercom.io/automated-emails-customer-respect/
Basically a call to action for more companies to tackle this .. and it looks like a bunch are. Exciting times for a big problem.