How we reduced our cancellation rate by 87.5%

Re:How we reduced our cancellation rate by 87.5% by jevanish on Sunday June 17, 2012 @10:19PM (#4124599)

Kareem,

What were you trying to measure in KISSmetrics that you were unable to? Did you try using the Data Export feature? http://support.kissmetrics.com/apis/data/data-export-setup

Btw- You can import data into KISSmetrics as well: http://support.kissmetrics.com/advanced/importing_data

I'm the Product Manager at KISSmetrics, so I'm genuinely interested in your issues to understand what you're struggling with. We try to cover key use cases like cohort reporting, but perhaps missed something for you.

Thanks, Jason

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Re:How we reduced our cancellation rate by 87.5% by kareemm on Monday June 18, 2012 @01:44AM (#4125158)

The advantages of using Excel over a 3rd party service:

- since all the relevant data's in our db, i don't need to import data into a 3rd party service if i haven't been tracking it. i just modify my sql query. no need to futz with data importing, syncing, yada yada. - using Excel is a matter of writing sql, running the query, then importing a CSV. simple. - data manipulation is easier - Excel is designed for it.

I wrote the SQL and ran the analysis in my post over a couple of hours one afternoon. I can't imagine it being easier using any 3rd party service.

If you want to email more, drop me a line - email's in my profile.

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