> Just imagine, you are in a life or death scenario and your literal phone has a bug preventing you from calling help.

> All other issues are minor. I cannot forgive a bug of this nature.

Does that mean you will never use Verizon, AT&T, or T-Mobile, all of which have had carrier-wide 911 outages? Will you never visit the state of Massachusetts, which has a state-wide 911 outage, affecting all carriers, just six weeks ago?

This type of failure is bad, but it's unfortunately a lot more common than you think.

this is a bad faith response and you know it.

It looks like a valid question to me. Obviously it's rhetorical, but it makes a reasonable point that the hard-line stance of "cannot forgive a bug of this nature" is probably not viable. These are not strawman examples, these are similarly horrible failures.