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A comment on How we reduced our cancellation rate by 87.5%. Parent comment

Re:How we reduced our cancellation rate by 87.5% by ThomPete on Sunday June 17, 2012 @10:00AM (#4122949)
Yeah I agree. I probably should just have kept my mouth shut but I was just so disappointed when I saw that last line.

I was in fact trying to go after the ball not the man.

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