Yep, and almost everyone thinks their mental models accurately reflect reality. If they didn't, surely they would change their model, right? ;) Sometimes, even, folk's mental models become so important they try to force reality to conform to them, often with disastrous results.
I'm more of the opinion that when something like that happens, it is usually due to misunderstanding the underlying problem, and all the intellectual reasons are simply trying to address the wrong reasons and thus are ineffective.
See also The Rationality Paradox: Balancing Logic and Emotion - https://fastercapital.com/content/The-Rationality-Paradox--B...
1) The Emotional Brain: The Mysterious Underpinnings of Emotional Life by Joseph Ledoux.
2) How Emotions Are Made: The Secret Life of the Brain by Lisa Feldman Barrett.
Intellectual-emotional dissonance is one of the biggest reasons people don't do things they know they should[1] be doing. We often have the mistaken approach that if we pile on more intellectual reasons why we should take the advice that the logic will outweigh our emotions and we will take the advice. But this isn't true at all.
Piling on more intellectual reasons creates a bigger gap between emotions and reason making the situation feel even more distressing. It's usually much more effective to find a way to help people's emotional sides keep up with their intellect, but we often devalue emotions so much that we even devalue approaching them at all even if it's to ameliorate them.
How to do this, is another comment for another time, but it's rewarding, as it helps us understand more about what makes us tick.
1. Ostensibly. Should statements themselves have their own issues. https://www.thinkingbugs.com/should-statements