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A comment on Dazed and Confused: A Large-Scale Real-World User Study of ReCAPTCHAv. Parent comment

Re:Dazed and Confused: A Large-Scale Real-World User Study o... by voytec on Monday July 29, 2024 @09:53AM (#41100446)
Sony protects itself from customers seeking warranty repairs with 5 tests in a row, some of which are unsolvable[0]. You then get "this wasn't quite right" notification after 5 tests, on logged-in account with valid credit card assigned and billed by Sony, when even one of these captcha tests was broken.

After I did my best to solve 25 tests, I learned that non-warranty support form is equally customer-hostile. When I called them by phone, they told me that filling out the form is the only way to open warranty case.

I went to their physical store and only after hearing magic phrase "full refund", they were interested in doing warranty repair. I went with the refund. Fuck Sony.

[0] https://sysartist.com/tmp/sony_puzzle.png

[0] https://sysartist.com/tmp/sony_puzzle2.png

[ Parent | on HN ]
Re:Dazed and Confused: A Large-Scale Real-World User Study o... by hinkley on Monday July 29, 2024 @11:47AM (#41101335)
Did you do that thing where you talk just a tiny bit louder than necessary so the other customers can hear you, but not so loud you sound like Karen?

Also you should report them to consumer protection watchdogs.

[ Parent | on HN ]
Re:Dazed and Confused: A Large-Scale Real-World User Study o... by voytec on Monday July 29, 2024 @11:59AM (#41101420)
Naah, store clerks nor folks answering the phones bear no responsibility for this situation. I do what I did here in such cases - present my opinion and relevant proof to potential future customers. And on broader scale than local store with few window-shoppers.
[ Parent | on HN ]
Re:Dazed and Confused: A Large-Scale Real-World User Study o... by trs-80 on Monday July 29, 2024 @12:00PM (#41101428)
Not that I ever plan to buy anything from them ever again, but reminders are always helpful for everyone. :)
[ Parent | on HN ]
Re:Dazed and Confused: A Large-Scale Real-World User Study o... by elaus on Monday July 29, 2024 @12:10PM (#41101510)
Infuriating! This should absolutely be against some kind of law and I think it is - at least in my country. Avoiding legal responsibilities by putting them behind (sometimes) unsolvable challenges should be treated as not fulfilling them at all.
[ Parent | on HN ]