Evidence is pointing towards him actually being right about this, despite likely being wrong about everything else.
It'd be worth giving him a call, just to check in how he's going, and take him up on the offer to fire you as a client.
Hopefully not. It would be better that this company is sued into oblivion by all the customers that were affected by this huge outage.
If their mission is to protect businesses they should understand your concerns.
Speed is useless without control.
We had a buggy client release during the rollout which consumed all the CPU in one of our test environments (something he assured us could never happen), and he calmed down a bit after that. Prior to that though he was doing stuff like finding our CISO on LinkedIn to let him know how worried he was about our rollout pace, and that without CS protection a major breach could be imminent.
For example, the way Oracle's lawyers are known.
What I hope, is that they stop to exist as a product and as a company. They have caused inconvenience, economic damage in global scale and probably also loss of life, given that many hospitals, ER units had outages. It has been proven that their whole way of working is wrong, from the very foundation to the top.
He actually threatened to fire us as a client because he claimed he didn’t want the CS brand associated with an org that wasn’t “fully protected” by CS. By far the worst vendor contact I’ve ever had. I’ve had nicer meetings with Oracle lawyers than I was having with this guy. I hope this sort of thing humbles them a little.