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A comment on Millions of Taxpayers Call the IRS for Help. Two-Thirds Don't Reach Anyone. Parent comment

Re:Millions of Taxpayers Call the IRS for Help. Two-Thirds D... by nickff on Wednesday June 26, 2024 @03:15PM (#40803465)
It seems like they had some sort of software/oversight issue, in addition to inadequate filer service. Why do you believe that giving them more money will cause them to improve? This seems like some sort of Stockholm syndrome.
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Re:Millions of Taxpayers Call the IRS for Help. Two-Thirds D... by fragmede on Wednesday June 26, 2024 @03:16PM (#40803482)
Because scaling up linearly is relatively straight-forwards. If the problem is a shortage of people answering the phone, you hire more people to answer the phones. If you don't have the money to hire more people, you don't get more people, which means you don't have more people. When you don't have more people, you have a shortage of people answering the phones.

It's not rocket science.

I have no idea why paying them less (which, not-increasing is the same as, given increase in population and inflation) would make them do better. Are they a petulant child and we're trying to "teach them a lesson"?

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