Beyond the mental aspects, SEs are frequently inserted, either officially or unofficially, in all manner of customer support processes like case escalation, managing beta software builds, arbitrating between the customer and professional services engineers, etc.
You're also right in that we get inserted into these wedge functions, but I haven't seen any of that bleed into my personal life like deals tend to do to AEs.
[0] BDRs are LITERALLY responsible for pipe, so this isn't entirely true. However, many AEs are hired for their Rolodex, so to speak, and when they miss their forecasts, blaming BDR doesn't go very far.
other than managing beta software builds, a lot of this stuff seems to be less impactful to the bottom line (of the business, and thus potentially to your salary) than just supporting the sales cycle from the technical side would be. I could see that happening though if there simply wasn't a constant stream of SE work to do. But I can't imagine that an hour burned on customer support, instead of an hour spent writing up how well the technical fit is to a particular customer in a big sales proposal, is making that company more money off you (and again, thus potentially impacting your salary ceiling).
These tasks impact the company bottom line (and an SEs compensation) in that unhappy customers don't buy product. Leaving your customers to fend for themselves when they ask for help - and they will ask for help - will quickly lead to an SE getting replaced, either due to their company getting kicked out of an account and replaced with a competitor, or the SE kicked out of their company and replaced with a competitor.
The general consensus is that SEs spend, on average, about 20% of their working time on "post-sales" tasks. I'm not aware of any published data in this area, but it tracks with my experience, both as an individual SE and an SE manager for 15 years.
Sales engineer average salary: https://builtin.com/salaries/dev-engineer/sales-engineer
Various pure sales salaries (I picked Tech Sales Representative but all of them seem lower except for senior titles like VP Sales): https://builtin.com/salaries/sales/tech-sales-representative
This is for software/technical sales, I believe, and not necessarily industrial technology sales
Perhaps your pure sales peers were just very good, or they undercut you, or you were in an industry that didn't correlate with this... Or my data is wrong, or something else is amiss to explain this /shrug
But, rather than admitting that you are out of your depth and showing some curiosity, you went with the "I spent five seconds googling this and you're wrong" shtick. Good job, or something.
As for me, I'm not extrapolating from a single data point here. I worked in the industry for 15 years. I was a hiring manager for 5. I spent a lot of time talking to a lot of people about their salary expectations, both at the company I worked for and others.
Is the job "fun"? (For someone's definition of "fun", when it comes to work, of course... A big payday may be "fun", entertaining clients may be "fun")
Hi, former Sales Engineer/Manager here. SEs do not make more than their sales counterparts in salary/commission, and usually don’t make more in stock (although they often think they do.)
In my best years, I would make half what my sales peer made. In bad years, I could make more as a percentage, but only because sales people are usually more leveraged (50/50 base/commission vs 70-80% base for an SE.)