Re:FTC sues Adobe for hiding fees and inhibiting cancellations
by corobo on Tuesday June 18, 2024 @10:14AM
(#40718117)
If you are stuck in this situation open a chat with support and ask to cancel with the reason "My new employer is paying for my Adobe subscription" to get the cancellation fee waived.
I can't guarantee it still works but it worked for me and at least 3 others I know of
Adobe deserves to get slapped down for this practice and I hope they are forced to change it, but something to try in the meantime
The issue though is this often only works for many subscribers for a small window each year, when the *annual* "renewal" occurs.
The problem with much of the Creative Suite subs, and what the FTC are also suing over, is that it looks and smells like a monthly sub you can cancel at any time, but you often can't - its “annual paid monthly” as the linked article describes.
The big problem is their ridiculous “annual paid monthly” plan - you often can't cancel, or it takes a ridiculous amount of effort to escape “annual paid monthly”. I know plenty of people who needed Creative Suite for one month who fell into the “annual paid monthly” trap assuming it was a typical subscription service.
> "Adobe pushes consumers to its “annual paid monthly” subscription plan, pre-selecting it as a default. Adobe prominently shows the plan’s “monthly” cost during enrollment, but it buries the early termination fee (ETF) and its amount, which is 50 percent of the remaining monthly payments when a consumer cancels in their first year."